Support

September 22, 2026

Write to us

soporte@tribucare.app

We answer every email. If your matter is about privacy — accessing your data, correcting it, deleting it — write to privacidad@tribucare.app instead, which has a committed thirty-day response window.

So the first reply is useful, tell us your phone model, the TribuCare version — it is at the bottom of Settings — and what you were doing when it happened.

Things you can fix without writing

Reminders are not arriving. Check that notification permission is granted in your phone's settings, and that the matching switch is on in Settings → Notifications. If the phone is in low power mode, iOS and Android may delay alerts.

I invited someone and they cannot get in. The invite code is shared from Circle → Invite. Whoever receives it has to create their own account first, then use the code.

I want to stop using the assistant or the scanner. Settings → Optional features. Turning them off is immediate and deletes nothing you already entered.

I want to delete my account. Settings → Delete account. It is immediate and irreversible. What happens to the records is explained in the Privacy Notice.

One warning we would rather repeat

TribuCare records and reminds; it does not diagnose or prescribe. In a medical emergency call 911, do not open the app.